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NTT DATA Business Solutions

From metrics to market impact: Manufacturing KPIs that matter

What gets measured drives success. Thus, expanding your KPI framework is critical to achieving strategic goals like cost reduction, lead time improvements, and customer satisfaction.

The conversation at the executive table has fundamentally shifted. Operations leaders who once focused primarily on output volume, cost per unit, and defect rates now find themselves evaluating metrics that directly tie shop floor performance to strategic growth objectives. This evolution reflects a deeper understanding that manufacturing success extends far beyond traditional efficiency measures.

Rather than incremental improvements, these changes underscore a strategic realignment. To gain a competitive edge, you must measure what truly drives value for your organization. 

The key here isn’t abandoning traditional metrics but expanding your framework to include real-time efficiency, predictive reliability, and sustainability indicators. These serve as direct links between operational performance and objectives like customer satisfaction, market responsiveness, and sustainable growth.

Download the e-book to explore this framework.