NTT DATA Business Solutions

Optimize, automate, and future-proof your ServiceNow platform

Fit4Future Assessment Services

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Are you unlocking the full power of ServiceNow?

Misaligned processes, inefficient workflows, and underutilized capabilities can limit performance, drive-up costs, and slow down transformation.

Our Fit4Future Assessment Services are designed to fine-tune your ServiceNow environment, ensuring every configuration, workflow and integration works seamlessly to enhance service delivery, accelerate automation and drive measurable business outcomes.

Through expert-led evaluations, we identify bottlenecks, inefficiencies and untapped opportunities, providing you with a clear, actionable roadmap to optimize your platform and align it with best practices.

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The key to peace of mind for your ServiceNow platform

To unlock the potential of your ServiceNow Service Operations environment and to have the inner confidence to extend your use of ServiceNow into extended workflows, we know you need platform serenity.

NTT DATA Fit4Future Assessments are designed to bring harmony to your configurations and processes, bring ITSM contentment when there was CMDB chaos, and empower you with the confidence to accelerate AI adoption where there is apprehension. 

NTT DATA ServiceNow Fit4Future Assessments can bring zen to your ServiceNow Platform.

Why choose a Fit4Future Assessment?

  • Unlock greater efficiency – Reduce manual effort, accelerate workflows, and eliminate bottlenecks.

  • Enhance automation – Leverage ServiceNow’s full capabilities to streamline processes and improve accuracy.

  • Strengthen governance – Align with ITIL best practices, improve data integrity, and reduce compliance risks. 

  • Optimize user experience – Drive self-service adoption and boost engagement across your organization.

  • Future-proof your investment – Ensure your system is scalable, high-performing, and ready for advanced ITOM and ITSM capabilities.

Find the Right Assessment to Accelerate Your ServiceNow Journey

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CMDB/CSDM

Ensure data accuracy, governance and ITOM readiness. Our assessment validates CMDB health, aligns it with the Common Service Data Model, and strengthens its role as the foundation for digital transformation and automation.

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Incident Management

Optimize incident response, reduce resolution times, and enhance service reliability. Our assessment fine-tunes workflows, aligns with ITIL best practices, and leverages automation to minimize disruptions and improve user satisfaction.

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Change Management

Reduce failed changes, improve governance and enhance system stability. Our assessment optimizes workflows, strengthens CAB processes, and ensures seamless integration with Incident and Problem Management for a structured, risk-mitigated approach to change.

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Problem Management

Strengthen root cause analysis, eliminate recurring issues and improve ITSM efficiency. Our assessment identifies process inefficiencies, enhances known error management, and aligns Problem Management with ITIL and ServiceNow best practices.

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Request Management

Enhance user experience, accelerate fulfilment, and drive efficiency. Our assessment optimizes workflows, automates request handling and improves self-service capabilities to ensure seamless and timely service delivery.

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Service Mapping

Gain full visibility into IT dependencies and improve operational decision-making. Our assessment refines Service Mapping accuracy, eliminates redundant configurations, and enhances governance to support ITOM and business continuity.

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Event Management

Streamline alert handling, minimize noise, and improve event correlation. Our assessment ensures ServiceNow Event Management is optimized for proactive issue resolution, automated remediation, and greater visibility into IT operations.

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ITOM Service Discovery

ITOM Service Discovery is a professional consulting service designed to review and optimize existing Discovery implementations.

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Unlock your potential now

Fill out the form to select your assessment and take the first step toward unlocking the full power of ServiceNow. Our team will be in touch to discuss your needs and schedule your tailored assessment.