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NTT DATA Business Solutions

Power What's Next in ServiceNow

Get AI-ready with a smarter CMDB

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From configuration chaos to service operations clarity

A well-governed CMDB is no longer optional — it’s the cornerstone of automation, visibility, and control in the modern enterprise.

Now, see what happens when that foundation is empowered by AI.

Discover how Agentic AI for ServiceNow augments service teams with intelligent, context-aware automation. Learn how it leverages the CMDB and operational data to reduce manual effort, accelerate insights, and unlock measurable business value.

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The Golden Ticket: Fit4Future Service Operations Assessment

Your invitation to a smarter way to unlock the full potential of your ServiceNow investment

To realize the true value of your existing ServiceNow investment or to move forward with confidence you need platform clarity and strategic alignment.

The Fit4Future Assessment brings harmony to your ServiceNow platform by streamlining configurations, refining processes, and transforming complexity into clarity. Whether you’re facing CMDB disorder, automation hesitation, or ITOM uncertainty, our Fit4Future assessment provides the guidance and assurance you need.

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What The Golden Ticket Gets You

  • A comprehensive assessment of your ServiceNow environment by certified consultants

  • An actionable roadmap to streamline configurations, improve workflows, and enhance automation

  • Identification of gaps, risks, and untapped opportunities within your CMDB and service operations

  • Guidance on how to future-proof your platform for ITOM expansion and Agentic AI

This isn’t a generic review — it’s a focused, diagnostic service tailored to your environment and priorities.

The key to peace of mind for your ServiceNow platform

Whether you're tackling CMDB accuracy, service automation, or operational visibility, our Fit4Future assessments are designed to align your ServiceNow platform with best practices and future goals.

How to claim

Explore our specialized Fit4Future Service Operations Assessments and find the one that matches your current priorities:

  • CMDB & CSDM – Validate data integrity and align with the Common Service Data Model
  • Incident, Change & Problem Management – Optimize workflows, reduce risk, and improve service outcomes
  • Request Management – Streamline fulfilment and enhance user self-service
  • Service Mapping & Discovery – Improve visibility into IT dependencies and operational readiness
  • Event Management – Reduce alert noise and boost correlation for faster resolution

Each assessment provides actionable insights to fine-tune your platform and maximize your ServiceNow investment.

Find the right assessment for your journey. Schedule yours today.